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Intake & Volunteer Coordinator
Posted: 06/27/2025Intake & Volunteer Coordinator
Job details
Pay: From $25 an hour
Job type: Full-time
Shift and schedule: 8 hour
Location
Hospice Georgina
20849 Dalton Road, Georgina, ON
Benefits- Mileage reimbursement
- Paid time off
- Vision care
- Dental care
- Life insurance
- Casual dress
- Extended health care
- Company events
- On-site parking
REPORTS TO: EXECUTIVE DIRECTOR
The is responsible for the management of volunteer services for clients with a life-livingness. These include: intake, assessment, individual/family support, referrals, and any volunteer assignments matched to clients coping with life-limiting illnesses in Georgina. He/she will develop, implement, monitor, and coordinate the delivery and administration of volunteer services to provide supportive services to clients and their support people. They will act as a liaison between the client, their volunteer, and other care team members.
DUTIES AND RESPONSIBILITIES:
To, coordinate the provision of Hospice palliative and bereavement services to clients including: individual support, referrals, assessments, and volunteer assignments including:- Determine the appropriateness of all referrals and redirect appropriate referrals in a professional manner to other community resources.
- Provide case management of client needs through intake, needs assessment, feedback, and ongoing supportive contact.
- Ensure that clients understand the role and limitations of Hospice Georgina services.
- Visit the client before assigning a volunteer, and ensure that a Service Agreement and consent form are completed and signed by the client or power of attorney.
- Prepare and ensure accurate client data.
- Process the necessary paperwork in the management of each case.
- Provide ongoing monitoring of clients and conduct client follow-up as needed.
- To perform as a liaison between clients, volunteers, and other care team members.
- Support and advocate on behalf of clients.
- Communicate with the volunteers and other members of the care team as needed.
- Visit client until a volunteer is matched.
- Recruit, screen, orientate and provide ongoing education, skills, support, de-briefing and evaluation for palliative and grief/bereavement volunteers.
- Liaise with and participate in relevant networks of care providers.
- Support volunteers with further training, skills development and resources.
- Handle calls from volunteers concerning client care issues.
- Accompany volunteers on client visits if requested or as needed.
- Facilitate the Parkinson group.
- Start the Volunteer mentor program.
- Train volunteers to log their hours.
- Assist volunteers to reach closure at the discharge of a case.
- Discuss any concerns and or complaints about a volunteer with the Executive Director.
- Attend team-planning meetings when requested.
- Process and safeguard the necessary paperwork in the management of each case, including locking all file cabinets at the end of the day.
- Prepare and ensure accurate client data is updated electronically.
- Provide reports and data as required and requested by the Ministry, funders and the Executive Director including a summary report to the Board for review at monthly Board meetings and an annual report. for the Annual General Meeting.
- Ensure that print and website materials are accurate and current.
- Work with the Executive Director to plan, develop, implement, evaluate, and enhance services for clients.
- Provide general support for strategic planning, accreditation, quality assurance, fund-raising, and other activities of Hospice Georgina
- Other duties as assigned.
- Provide a clean criminal reference check.
Knowledge/ Experience
The Intake & Volunteer Coordinator must have proficient knowledge and experience in the following areas:- Diploma, Degree, and/or experience in Human Services (i.e. Social Work, Health Care, Gerontology) and/or Volunteer Management.
- Experience in gerontology, health care, social work principles, and community resources.
- Demonstrated assessment and case management skills.
- Previous work experience in palliative care and Volunteer management.
- Ability to work independently, collaboratively, and manage multiple responsibilities
- Proficiency in Windows, Microsoft Office Word, Excel, etc.
The Client Care Coordinator must demonstrate the following skills:- Excellent interpersonal skills.
- Demonstrated presentation skills.
- Ability to develop and conduct training workshops.
- Professional, diplomatic, tactful, and service -oriented
- Analytical and problem-solving skills.
- Exemplary communications, skills (written, verbal, and listening).
- Time management skills; well organized, detail-oriented, and able to handle multiple tasks.
- Experience managing staff and leading an effective and productive office team.
- Ability to develop a strong network with other service providers.
- Ability to work both independently and collaboratively and to manage time well with multiple responsibilities.
- Knowledge of hospice, end-of-life, and palliative care issues helpful.
- Ability to develop and support a team of volunteers.
- Demonstrate personal attributes of honesty, respect, cultural sensitivity, and flexibility.
- Demonstrates strict confidentiality in the performance of duties.
- Experience working with youth, seniors, and aboriginal communities is an asset.
- Honest and trustworthy.
- Respectful of clients and staff.
- Possess cultural awareness and sensitivity.
- Flexible.
- Demonstrate sound work ethics.
- Confident.
- 32 hours/week, Monday to Thursday – 8:30 am – 4:30 pm
- 3-5 years experience working with clients and volunteers
Pay: From $25.00 per hour
Expected hours: 32 per week
Benefits:- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- French not required
- 8 hour shift
- 3-5: 1 year (required)
Expected start date: 2025-06-30Hospice Georgina
LaurieAdditional Postings available from Hospice Georgina
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