Intake & Volunteer Coordinator

Intake & Volunteer Coordinator

Job details

Pay: From $25 an hour
Job type: Full-time
Shift and schedule: 8 hour 

Location
Hospice Georgina
20849 Dalton Road, Georgina, ON

Benefits

• Mileage reimbursement
• Paid time off
• Vision care
• Dental care
• Life insurance
• Casual dress
• Extended health care
• Company events
• On-site parking

Full job description

REPORTS TO: EXECUTIVE DIRECTOR
The is responsible for the management of volunteer services for clients with a life-livingness. These include: intake, assessment, individual/family support, referrals, and any volunteer assignments matched to clients coping with life-limiting illnesses in Georgina. He/she will develop, implement, monitor, and coordinate the delivery and administration of volunteer services to provide supportive services to clients and their support people. They will act as a liaison between the client, their volunteer, and other care team members.

DUTIES AND RESPONSIBILITIES:
To, coordinate the provision of Hospice palliative and bereavement services to clients including: individual support, referrals, assessments, and volunteer assignments including:

• Determine the appropriateness of all referrals and redirect appropriate referrals in a professional manner to other community resources.
• Provide case management of client needs through intake, needs assessment, feedback, and ongoing supportive contact.
• Ensure that clients understand the role and limitations of Hospice Georgina services.
• Visit the client before assigning a volunteer, and ensure that a Service Agreement and consent form are completed and signed by the client or power of attorney.
• Prepare and ensure accurate client data.
• Process the necessary paperwork in the management of each case.
• Provide ongoing monitoring of clients and conduct client follow-up as needed.
• To perform as a liaison between clients, volunteers, and other care team members.
• Support and advocate on behalf of clients.
• Communicate with the volunteers and other members of the care team as needed.
• Visit client until a volunteer is matched.
• Recruit, screen, orientate and provide ongoing education, skills, support, de-briefing and evaluation for palliative and grief/bereavement volunteers.
• Liaise with and participate in relevant networks of care providers.
• Support volunteers with further training, skills development and resources.
• Handle calls from volunteers concerning client care issues.
• Accompany volunteers on client visits if requested or as needed.
• Facilitate the Parkinson group.
• Start the Volunteer mentor program.
• Train volunteers to log their hours.
• Assist volunteers to reach closure at the discharge of a case.
• Discuss any concerns and or complaints about a volunteer with the Executive Director.
• Attend team-planning meetings when requested.

To meet quality standards for palliative services including reports and data as requested; maintain ongoing case management and volunteer documentation, including to:

• Process and safeguard the necessary paperwork in the management of each case, including locking all file cabinets at the end of the day.
• Prepare and ensure accurate client data is updated electronically.
• Provide reports and data as required and requested by the Ministry, funders and the Executive Director including a summary report to the Board for review at monthly Board meetings and an annual report. for the Annual General Meeting.
• Ensure that print and website materials are accurate and current.
• Work with the Executive Director to plan, develop, implement, evaluate, and enhance services for clients.
• Provide general support for strategic planning, accreditation, quality assurance, fund-raising, and other activities of Hospice Georgina
• Other duties as assigned.
• Provide a clean criminal reference check.

Knowledge/ Experience
The Intake & Volunteer Coordinator must have proficient knowledge and experience in the following areas:

• Diploma, Degree, and/or experience in Human Services (i.e. Social Work, Health Care, Gerontology) and/or Volunteer Management.
• Experience in gerontology, health care, social work principles, and community resources.
• Demonstrated assessment and case management skills.
• Previous work experience in palliative care and Volunteer management.
• Ability to work independently, collaboratively, and manage multiple responsibilities
• Proficiency in Windows, Microsoft Office Word, Excel, etc.

Skills
The Client Care Coordinator must demonstrate the following skills:

• Excellent interpersonal skills.
• Demonstrated presentation skills.
• Ability to develop and conduct training workshops.
• Professional, diplomatic, tactful, and service -oriented
• Analytical and problem-solving skills.
• Exemplary communications, skills (written, verbal, and listening).
• Time management skills; well organized, detail-oriented, and able to handle multiple tasks.
• Experience managing staff and leading an effective and productive office team.
• Ability to develop a strong network with other service providers.
• Ability to work both independently and collaboratively and to manage time well with multiple responsibilities.
• Knowledge of hospice, end-of-life, and palliative care issues helpful.
• Ability to develop and support a team of volunteers.
• Demonstrate personal attributes of honesty, respect, cultural sensitivity, and flexibility.
• Demonstrates strict confidentiality in the performance of duties.
• Experience working with youth, seniors, and aboriginal communities is an asset.

PERSONAL ATTRIBUTES

• Honest and trustworthy.
• Respectful of clients and staff.
• Possess cultural awareness and sensitivity.
• Flexible.
• Demonstrate sound work ethics.
• Confident.

JOB DETAILS:

• 32 hours/week, Monday to Thursday – 8:30 am – 4:30 pm
• 3-5 years experience working with clients and volunteers

Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 32 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Experience:

• 3-5: 1 year (required)

Work Location: In person
Expected start date: 2025-06-30