Customer Service/Order Desk Representative - Pefferlaw

At Buchner Manufacturing Inc. (BMI), we offer a wide range of high-quality exterior building products—including aluminum and steel rain-ware, siding, roofing, windows, tools, and much more. From humble beginnings, Buchner Manufacturing has grown to become one of the leading North American manufacturers of building products—serving locations around the world. Today, in addition to our manufacturing plant located in Newmarket, Ontario, we have 4 retail locations throughout Ontario.

Benefits of Working at Buchner

• Competitive pay
• Merit bonuses
• Generous benefits package
• Paid sick days
• Group health, dental, life and AD&D
• Prescription safety glasses and safety shoe reimbursement
• Company-matching Group RRSP/DPSP contribution plan
• Annual Incentive Plan (AIP) bonus
• Employee referral program

We have an excellent full-time opportunity for a Customer Service/Order Desk Representative at our Pefferlaw location. The right candidate acts as the front line, providing superior service to our customers in person, and on the phone.

Major Areas of Responsibilities

• Serves customers by providing product information in person at the counter, as well as by email and phone
• Create quotes and enter sales orders through ERP system (Syspro)
• Provides support to Branch Sales Rep
• Process customer returns
• Process electronic and cash payment transactions
• Prepare and reconcile day end deposits
• Maintain showroom and general housekeeping
• Responsible for opening/closing of showroom
• Assist with annual inventory and periodic cycle counting
• Assist with warehouse duties when needed
• Create purchase orders and supply chain transfers for sales orders
• Receive purchase orders and supply chain transfers into inventory
• Continue ongoing development of product knowledge of BMI products and allied products

Required Knowledge, Skills and Abilities

• Computer literate (Microsoft Office, ERP Software)
• Superior communication skills utilizing tact and diplomacy at all times
• Mathematically inclined
• Strong organizational skills
• Highly flexible – able to adjust quickly in a varied environment
• Able to work both independently and as a team player
• Excellent time management skills
• Energetic, motivated to continue to increase product knowledge including installation techniques
• Confident in making sound decisions
• Effective communicator with staff as well as all levels of management
• Thrives working in a very fast-paced environment

Education/Certification/Experience

• Possesses some industry knowledge in exterior building products
• High school diploma or GED
• Intermediate knowledge of Outlook, Excel, and Word

Hours of work:

• 40.0 – 47.5 hours/week
• Must be available to work between 7am-5pm Monday-Friday.

Why Work At Buchner?

Buchner Manufacturing Inc. takes pride in the reputation we have built by supplying quality products at very competitive prices, and always with the focus of providing exceptional service to our customers. Our success is directly attributed to the efforts of an outstanding team of dedicated, hardworking, and talented employees—many of whom have been a part of our organization for the entirety of their careers. We believe in continually striving to achieve these results by creating a positive and safe work environment for everyone.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.