Scheduling Coordinator

Scheduling Coordinator

Reports To
The Scheduling Coordinator will report to Office Manager/ Controller

Job Overview

Our scheduling coordinator should have the ability to deliver excellent customer service. You will be a liaison between the customers and the company. Your position will be responsible for the timely and accurate processing of phone and email correspondence, scheduling jobs, processing and updating customer database, correcting errors and managing job cancellations. Booking current and new customers for service 3-4 weeks in advance with the ability to adjust and rebook or fit changes in as required for 6-7 service crews approx. 2-3 jobs per crew per shift.

Experience and knowledge of Toronto and GTA geographic area “streets locations” an asset .

Responsibilities & Duties
- Handle a high volume of incoming calls and emails
- Reach out to customers via phone and email to schedule jobs, coordinate details and verify database information
- Investigate, troubleshoot and resolve customer complaints
- Maintain and update customer database
- Other duties as assigned

Qualifications & Skills
- Ability to communicate effectively and professionally with customers
- Possess excellent verbal and written communication
- Positive attitude and ability to develop lasting relationships with customers
- Ability to cope with pressure and multi-task in a fast paced work environment
- Detail oriented and self-motivated
- Strong ability to problem solve
- Extremely organized and forward thinker
- Excellent knowledge of Windows, Excel and Internet-based programs such as Service Trade /google maps
- Effective team player – works with a sense of urgency, not afraid to go above and beyond take ownership of responsibilities self-sufficient and can work well with little supervision above all else attendance and reliability.

Job Type
Full-time

$22.00-$26.00/ hour based on experience

Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Additional pay:

• Overtime pay after 44 hours

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• dispatch: 3 years (preferred)

Language:

• English (required)

Work Location: In person

Expected start date: 2025-05-26